Refund policy

Returns, Exchanges & Credit notes

We understand that sometimes things don’t always go to plan, and you may wish to return or exchange your item/s. This can be facilitated within 30 days of receiving your order and is subject to the below conditions:

  • Items must be in original, resalable condition (unused, unwashed, unmarked, unaltered, undamaged)
  • All tags must still be attached, for hygiene reasons.
  • Items must be returned in original packaging.

In order to facilitate your choice to return or exchange your order please contact our team at hello@yolihaus.com with your order number, your reason for the return, and any supporting images of the product to ensure it meets the above conditions. Please note that if we receive a returned order without it first having been approve by our team, it may result in the refund not being able to be facilitated.

Once your return or exchange has been approved with our Yōli team a return shipping label will be provided once payment has been received from the customer for the return freight cost. The items must be dropped off at the closest shipping depot within two (2) weeks of communication to process the refund, exchange or credit note.

Please allow for the item/s to be returned to the Yōli warehouse (located in Melbourne, Australia) for inspection prior to a refund/exchange to be facilitated. All refunds/exchanges will be processed within 3-5 business days of receiving the returned product. Refunds will be processed back onto the same purchase method used to buy the order.

Orders are placed with the knowledge that delivery dates can change and delays to orders are not grounds for refunds unless in exceptional circumstances.

All sale and discounted items are final sale.

Faulty Product

At Yōli we take great pride and care in ensuring all our designs are of the highest quality and ensure they go through a vigorous quality control check prior to getting sent out to their new homes. However, if for any reason you find your product is faulty or you have received the incorrect order our team will be more than happy to assist you in rectifying your order as per the Australian Consumer Law.

If your order was received damaged or the wrong items were delivered, please email us at hello@yolihaus.com with the below details:

  • Your order number
  • A clear description of the damage and items
  • Supporting photographs or videos of the item/s
  • Clear image of the packaging including shipping label

This must be reported within 24 hours of receiving goods. Failure to report any damages and items within this timeframe may void any transit insurance for your goods and therefore a resolution may not be able to be provided.

Any issues reported outside of the 24hr period will be ineligible of a full refund, however our team may be able to facilitate an exchange or credit not as an alternative option. This will be assessed case by case.

Once your faulty item/order has been approved with our Yōli team a free return shipping label will be provided to the customer. The items must be dropped off at the closest shipping depot within two (2) weeks of communication to process the order.

Please allow for the item/s to be returned to the Yōli warehouse (located in Melbourne, Australia) for inspection prior to a refund/exchange to be facilitated. All refunds/exchanges will be processed within 3-5 business days of receiving the returned product. Refunds will be processed back onto the same purchase method used to buy the order.